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You can only make an account if you are 18 or older and can use gaming services in Canada. Before you can withdraw any $, you need to show proof of identity and address. Deposits are processed right away. Wallet must keep a balance in $. Withdrawals usually go through within 24 to 72 hours, but only after your identity has been verified.
Bonus offers come with rules that say how much money you need to deposit, how much you need to spend, and what activities you can do to qualify. Before you agree to a campaign, read the details.
There is a strict rule that only one person can use each household. Multiple accounts or attempts to bypass regional restrictions result in blocked access and forfeiture of prizes. We keep an eye on all activities to make sure that people don't play in strange ways. If you use dishonest tactics, make false chargebacks, or work together with others, your account will be suspended right away and you could face legal action.
When you sign up, you agree to follow the rules in your area. Customer service is available 24/7 in Canada for responsible gaming if you need more help or want to limit your involvement.
Only sign up if you are old enough to play games in your area. All applicants must prove that they are at least 18 years old or the minimum age set by local authorities, whichever is higher. Minors are not permitted to open an account or participate in activities on this site.
There will be identity checks, such as checking your age. If you don't provide valid proof, your account will be suspended right away and you won't be able to access your available $ balance. Users who live in places where interactive gaming is not legal are not allowed to access the site. Some areas may not be able to access services because of georestrictions, no matter how old they are. Before making an account, look at the website's list of places where you can't go. You might not be eligible anymore if you move or travel to a new place.
Account holders are in charge of making sure that their activities follow the law in their area. If you try to get around age or regional restrictions by using a VPN or giving false information, your account will be closed and you may lose any remaining $.
To set up a secure account, you need to have a valid email address and a unique password. To prove your identity, you must use your real name. Nicknames and aliases are not allowed. More information is needed:
You may need to upload documents like a government-issued ID, a passport, or a utility bill for identity checks. Omitting or falsifying information can lead to withdrawal delays or account restrictions. Double-check all fields before submitting the registration form to avoid issues when accessing funds in $.
Start your transactions by choosing among supported payment solutions: credit cards, e-wallets, bank transfers, and prepaid vouchers. Each method has distinct processing times and eligibility criteria, so select the one that fits your preferences and Canadian availability. Before transferring any $, verify that your account details match your identity documentation to ensure seamless processing.
Most payment services let you make deposits right away, but bank transfers can take up to three business days. Most of the time, the minimum deposit amount is 10 $, and the maximum amount depends on how you choose to pay. Before you confirm the amount, make sure to check the option you chose for any special rules or extra steps that need to be taken to verify it. Some services don't let you add money to your account from a business account or a third-party payment source.
Whenever possible, withdraw $ using the same payment method that you used to make your last deposit. Most requests to withdraw money are handled within 24 to 72 hours, as long as the identity checks are successful. The standard minimum payout is 20 $; maximum amounts can differ by method and account status. For large withdrawals, you may need to provide more proof, like proof of income or address. Make sure all the information about the transfer is correct to avoid delays or payments being turned down. You can only transfer money to personal accounts, not joint or offshore accounts.
Before you activate any promotion, make sure you know the specific rollover rules. Most rewards require users to play through the bonus amount a set number of times–typically between 30x to 40x–before requesting a withdrawal or using $ credited to your main balance. For example, a $100 bonus with a 35x playthrough means placing $3,500 in qualifying stakes. Be aware of the expiration dates. Depending on the details of the campaign, bonuses usually have to be used within 7 to 30 days of being activated. Other rewards, like free spins, may only last for 72 hours or less. If you don't use your bonuses and related winnings within the time frame given, they will be taken off your balance automatically.
Only some titles count fully towards the rollover. Most slots give 100%, but table games, live dealer options, and progressive jackpots may only give 10–20%. Check the promotional page for details. Avoid combining multiple offers at once. Stacking can lead to forfeiture of rewards or exclusion from promotions. Complete your current bonus or wait until it expires before activating a new one. Be aware that violating these conditions can result in the cancellation of rewards or deduction from your account balance in $. Always read the details attached to each promotional offer to maximize potential gains and avoid disqualification.
Immediately contact customer support if your user profile is suspended or closed. The most frequent causes include providing inaccurate personal details during registration, attempts to access the platform from forbidden regions, using duplicate accounts, or suspected involvement in fraudulent or abusive activity. You will also be denied access if you try to log in multiple times and fail, ask for a chargeback on deposits in $, or break anti-money laundering rules.
If you want to contest a suspension or closure, you must send a formal request through the online support form or by email within 30 days of being told. If you can, please include your registered email, account ID, and any other proof you have. The operator will look over the materials and get back to you in 7 to 14 business days. We may hold any remaining balance in $ until verification is complete during this time. If allowed, access to the profile is restored and the blocked funds are returned. If you keep breaking the rules, you could be permanently banned without the chance to appeal.
Set deposit limits to limit how much you can add to your $ balance each day, week, or month. You can set or change these limits at any time by going to your account settings. If you need to take a break, you can do so right from your profile. You can choose a short-term break, like a session every day, week, or month.
Select immediate self-exclusion for periods ranging from 6 months to 5 years through your personal dashboard. During this timeframe, access is blocked and all marketing communication ceases. Contact customer support to extend or revoke self-exclusion only after the set period ends.
Enable reality checks for regular pop-up reminders displaying session duration. You can change the loss limits and betting controls to fit your level of comfort. For people from Canadian, the responsible gaming page has links to local support groups and national helplines where you can get help without anyone knowing.
You can file complaints directly through your account dashboard. After you log in, look for the support or feedback section. For quicker review, please include screenshots or other relevant documents. Always include your username, transaction details, and a description of the problem with dates and amounts (for example, deposit to $ not credited or withdrawal request taking longer than 48 hours).
Use only the official ways to get in touch with support: the live chat, email, or phone numbers on the "Contact Us" page. If you send a written complaint, keep copies of all the letters and any reference numbers that support agents give you. If you don't get a response within 7 business days, take your complaint to the appropriate independent ADR (Alternative Dispute Resolution) group. You can find information about ADR and how it works in the legal section or the user account area of the website. You can only do this step after finishing the operator's internal process.
Stage | Description | Expected Timeframe |
---|---|---|
First Support Ticket | Send in details along with supporting documents | 24 to 72 hours |
Review from within | Help with the investigation and follow-up | Up to seven business days |
ADR Going Up | Get in touch with approved mediators using case information | As long as 21 business days |
If you harass support staff, submit fake or duplicate cases, or skip official procedures, your account may be limited or action may be taken. To avoid delays, only use official support languages and send in all the paperwork that is needed. People who use $ to make purchases or get services from the Canada region may have more ways to settle disputes under local consumer protection laws. Look in the legal section for country-specific organisations and help sites. If you have questions about the status of a complaint or ADR referral, use your assigned reference number to ask for updates. All results will be sent to you through the contact method you used to set up your account.
Bonus
for first deposit
1000CAD + 250 FS